Refund and Consumer Policy

1. Introduction

At Advisor At Law, we are committed to delivering exceptional legal services to our clients. This Refund and Consumer Policy outlines the terms under which refunds may be granted and how we handle client satisfaction concerns. By engaging our services, you agree to the terms set forth in this policy.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds may be considered under the following circumstances:

• If the requested service has not yet commenced.
• If Advisor At Law is unable to deliver the agreed-upon service due to unforeseen circumstances or legal limitations.
• If there is a demonstrable failure to provide the service as outlined in the initial agreement.

2.2 Non-Refundable Services

Certain services are non-refundable, including:

• Completed legal filings (e.g., trademarks, patents, copyrights, LLC formations).
• Services rendered in full or partially completed consultations.
• Costs associated with third-party filings or government fees.

2.3 Refund Request Process

Clients seeking a refund must:

• Submit a written refund request within 15 days of service initiation.
• Provide relevant documentation supporting the refund claim.

Refund requests will be reviewed within 10 business days, and a determination will be communicated promptly.

3. Service Satisfaction

3.1 Commitment to Quality

We strive to ensure client satisfaction by maintaining high standards of professionalism and service delivery. If you are dissatisfied with the service provided, please contact us at [contact email or phone number], and we will work to resolve the issue.

3.2 Remediation Options

If a service does not meet expectations, we may offer:

• A revision or correction of the service.
• A partial refund or credit toward future services, at the discretion of Advisor At Law.

4. Consumer Rights

4.1 Transparency

Advisor At Law complies with all U.S. consumer protection laws, including the Federal Trade Commission (FTC) Act and applicable state laws.

• Clear and transparent communication about service offerings and fees will be provided before engagement.
• Any changes to service terms or costs will be communicated promptly.

4.2 Dispute Resolution

In the event of a dispute, clients may pursue resolution through:

• Direct negotiation with Advisor At Law.
• Mediation or arbitration, as outlined in the service agreement.
• Filing complaints with applicable state bar associations or consumer protection agencies, if necessary.

5. Payment and Cancellation

5.1 Payment Terms

Full or partial payment is required before service commencement. Payment terms will be detailed in the service agreement.

5.2 Cancellation Policy

• Clients may cancel services within 24 hours of purchase for a full refund, provided no work has commenced.
• Cancellations after 24 hours may incur administrative fees, and refunds will be processed based on the extent of work completed.

6. Limitation of Liability

Advisor At Law will not be liable for:

• Delays or failures caused by client inaction or incomplete information.
• Third-party errors, such as government agency delays.
• Damages exceeding the fees paid for the specific service in question.

7. Amendments to Policy

Advisor At Law reserves the right to update or modify this policy at any time to reflect changes in laws or business practices. Clients will be notified of significant changes through our website or direct communication.

8. Contact Information

For questions, concerns, or refund requests, please contact us:
Phone:515-506-7998

Email:info@advisoratlaw.com

This policy ensures compliance with U.S. consumer laws while balancing client satisfaction and operational fairness. Let me know if you need further customizations!